Frequently Asked Questions

What is Wamigo?

Wamigo is an online hard drive that allows you to download and read files instantaneously, without reloading pages. It allows you to access a local copy of your files from any terminal – computer, smartphone, or tablet – at any time. Wamigo frees you from your computer: with a Wamigo account you can work, play, share, and stay informed on the go. At the same time, Wamigo is a content-driven site built around networks of people with similar interests. The social side of Wamigo allows communities to work on the same file simultaneously and in real time, or to socialize and share media around a common interest.

How do I sign up?

Just go to Wamigo’s home page and click on the “sign up” button. Type your email address in the designated field and choose a username. If your username is taken, a message will let you know. Pick a password (for optimal security it should include both numbers and letters and be at least six characters long).
Save your information and you’ll be officially signed up. And to personalize your account, just click on “My Account.”

Is Wamigo free?

Wamigo and all its services are free, with up to 20 GB of free disk space. If you need more disk space you can purchase it via PayPal by going to “My Account” and clicking on “Add disk space” in the left hand column.

Who is Wamigo for?

Anyone with an email address can sign up for Wamigo.

How do I change my password?

Click on “My Account,” enter your old password, and then pick a new one. Click save and the change is effective immediately.

How do I add or change profile pictures?

Click on “My Account,” and then on “Public Information.” Then click “upload a profile picture” and choose an image from your personal files. Only jpg, jpeg, png, or gif files are accepted, 9.5 MB or smaller.

How much does Wamigo cost?

At Wamigo, when we say free, we mean free! Our iPhone app comes free of charge along with the rest of your account. But we’ll go one better than that – when you sign up, we’ll give you 20 GB of free disk space to store your files as you please.
And not to worry if your baby pictures or your music library (or both!) take up more than 20 GB – you can easily purchase additional disk space by going to www.wamigo.com and clicking on My Account → Add disk space.

Is my regular Wamigo account compatible with my iPhone?

If you have a Wamigo account, you can connect to it using our iPhone application and access all of your files, videos, photos, and music, as long as your phone is online or you have synchronized files accessible offline.

How do I synchronize files on my iPhone?

Create a folder in your WamBox and add the files you’d like to access remotely. All the files in your folder will be synchronized as soon as you connect to the internet with your iPhone, and you’ll be able to use them offline from anywhere you like (in an airplane, in a tunnel, camping in the middle of nowhere…)

What kinds of files and documents can I use with Wamigo for mobile devices?

Currently, you can access and use image, audio, and video files.

How many files can I store on my iPhone?

Your storage space depends on the capacity of your iPhone and your account settings on Wamigo.
With the basic Wamigo account, you have 20 GB of free space, so as long as your iPhone has enough memory, you can access all your files from it.

Can I access the rest of Wamigo with my iPhone?

Of course! Just download Wamigo’s free app for fast and easy access to your files in a few clicks.

Can I access Wamigo with my smartphone?

Of course! Just download Wamigo’s free app for fast and easy access to your files in a few clicks.

Can I access Wamigo from anywhere?

The WamBox lets you access Wamigo from a PC, Mac, iPhone, Android Smartphone, or iPad.
Synch your files through Wamigo for unlimited access all the time!

Can I access Wamigo from anywhere?

The Wamigo Box lets you access Wamigo from a PC, Mac, iPhone, Android Smartphone, or iPad.
Synch your files through Wamigo for unlimited access all the time!

How do I set up a group?

On the right hand side of the page, below your login name, click on “My groups,” and then “+ Add a group.” A pop-up window will appear asking you to pick a name for your group.

How do I add contacts to a group?

Once your group is set up, click on its name, and a dialog box will open. Beneath the group name you’ll see “Add/Remove Contacts” and new window will open with a list of your contacts; click the names you’d like to add to your group, then click “add” and close the window.

How do I delete contacts from a group?

Follow the same steps as for adding a contact, but click on “Delete Contacts” beneath the group name.

How do I send files via Wamigochat?

Nothing simpler: left-click on the file you’d like to send from your computer, and then hold down the mouse button and drag it to the person in your contact list to whom you’d like to send your file.

Where are sent and received files located?

There are two ways to find sent and received files:
1) To locate files exchanged with a contact via Wamigochat, click on that contact. Beneath his or her profile picture you’ll see two tabs. Select the one labeled “All Files.” You’ll see a list of all files received from this contact. To find files you have sent to your contact, click the link labeled “Sent files,” which you’ll see just below the tabs. You’ll find an archive there of all the files you have sent to this contact.
2) For a list of all sent and received files, go to the home page and click “View.” You’ll see a set of sorting options; click on “date created” and all files will be shown in the order they were created.

How does Wamigochat work?

The Wamigochat function is located on the right hand side of the page, beneath your login and your account tab. Wamigochat features the following: – A search function for contacts (For more information see “How to add contacts.”) – Groups: (For more information see “How do I set up a group?” / “How do I add contacts to a group?”) – A contact list – An import/invite function (For more information see “How do I import contacts?”)

How do I search for new contacts?

Under your login, in “My Account” you’ll see a magnifying glass and a search box labeled “Find contacts.”
Type the username of the contact you are searching for; a list of potential contacts will appear. If you see the contact you’re looking for, click the + sign beside his or her username.
If the new contact isn’t immediately added to your contact list, click the Wamigo logo on the left hand side of the page to reload.

How do I share files?

Click on the file you want to share. This will open a preview window with an image of the file and a send button. Click it for a drop-down list with the following send options: Contacts / Email / Facebook / Twitter.
Choose the send option you prefer. (E.g., click “Email” to send via email.)
If you’d like to send more than one file at once, go to the main page and check the boxes beside the files you wish to send, then click “Send” in the tab menu.

How do I add contacts?

If you know the username of the contact you wish to add, enter it in the search box (labeled “Find Contacts”) located at the top of the Wamigochat function. If several members exist with similarly spelled usernames, Wamigo will show you a list of all of them. Click on the + sign beside the name of the contact you’re looking for to add him or her to your contact list.

How do I import/invite contacts?

At the bottom of the Wamigochat function (which is located on the right hand side of the main page), click on “Invite/import contacts.” A dialog box will open for you to select the platform from which you would like to import your contacts, Facebook, Twitter, Windows Live, or Google.
Once you have made your selection, enter your username and password (Wamigo will not retain this information).
Once you have selected the contact list you’d like to import, a new dialog box will open showing you contacts who already have a Wamigo account. These contacts will be added automatically; the others will be sent an invitation to join Wamigo.

Can I share files with people who don’t have a Wamigo account?

Absolutely! For instructions, please see “How do I share files?” You can send files to friends via email, Facebook, or Twitter.

How do I locate friends?

How do I locate friends?

Please see “How do I import/invite contacts?” and “How do I add new contacts?”

Can you rename a file?

Yes: just click on the file you’d like to rename. A window will appear to the right of the file with a pencil and paper symbol beside the name of your file. Simply click and type the new name of your file.

Is there a size limit for files and profile pictures?

Profile pictures are limited to 9.5 MB.
There is no size limit for files.

What extensions are compatible?

Video: avi, ogg, ogv, mp4, mov, flv, mpg, asf, wmv, 3gp, ts, mkv, rv
Audio: aac, mid, mp3, mp4, wav, m4a, mpc, ogg, oga, wma, flac, ram, rm, ra
Images: gif, jpeg, jpg, png, bmp
Profile pictures: jpg, jpeg, png, gif

How do I extract the soundtrack from a video?

On your video’s viewing screen, click “action” and select the “extract soundtrack” option. After a few moments, a new audio link will appear in your “My files” list.

Where can I find a shareable link?

In the viewing screen of the video to which you wish to link, click “Show file” Once the video file shows, click “Publish this file,” and click “Yes” when asked to confirm. A public link and embedding code will appear below the video.

How do you recover files that have been placed in the trash?

Open your trash, select the file you wish to recover, and click “recover.”

How do I upload files from my computer to Wamigo?

Click on “add files” on the lower left hand side of the main page. When the upload window opens, click the “Add files” button on the left to browse your hard drive for the files you’d like to upload. You may select several files at once. While your files are uploading, you can go back to Wamigo or continue adding other files. If your files do not appear immediately, click on the Wamigo logo to reload the page.

How do I download files from Wamigo to my computer?

Go to “My files” and click on the file you wish to download to your hard drive. A preview window will appear with a “download” button; click it to save to your hard drive

Can I share my files through social networks?

Of course – Wamigo exists so you can easily share photos, videos, music, and other files!
To send files to your Facebook or Twitter account:
1) If you’d like to share one or several files, go to “My files” and check the boxes beside the files you’d like to share. When you have chosen all your files, click the “Send” menu from the menu bar above your files, and select the social network you’d like to share them through.
2) If you’d like to share just one file, you can also click the “Send” button, which is located below the preview button for each file.

How do you rotate images?

Click the “Actions” button located beneath the preview window and select the “Rotate” option. A window will open to display your image, and you will be able to choose to rotate it to the right or the left.

Can I rename or move a file that’s been sent to me?

To do so, add the file to your personal list by clicking on it from within the Wamigochat function. To move it, select it from your file list and select “move” from the tabs in the bar above your files. Then choose where you’d like to move it to, and you’re done.
To rename a file, click on it to open the preview window. Beside its title you’ll see two images, a pencil and a trash can. To rename the file, click on the pencil. A window will open for you to type your file’s new name.

Are my files secure?

We do everything to ensure that your personal space is private and secure, and our application is designed with that in mind. Your files are backed up on two different servers.
And as for Wamigo’s overall safety and privacy, a third party firm conducts regular audits of our site.

Is my Wamigo account private?

Your personal space is totally private with Wamigo. No one but you can access your files, unless you yourself decide to share them.
Just keep one rule in mind – and this is true for any website: never give anyone your password, and make sure it isn’t something that’s easy to guess.

How can I get extra disk space?

If you’d like more storage space, there’s nothing simpler. Click on “My Account,” and then on “Increase disk space” in the left hand column. Then select the offer that best suits your needs.

Can I be sent a bill?

When you pay via PayPal, you’ll receive a payment confirmation and receipt by email. If you need another proof of purchase, you’ll be able to obtain one by signing into your PayPal account and going into your transaction history.

How do I pay via PayPal?

If you don’t already have a PayPal account, go to https://www.paypal.com to sign up. PayPal is an extremely secure payment method.

How do I invite friends to join Wamigo?

To invite friends to join Wamigo, share with them by clicking “Send” and then choosing the “Email” function.
A link to the Wamigo site will be sent to them, and they’ll can sign up and join the Wamigo community in just a few clicks.

How can I contact Wamigo?

Contact us anytime by writing to contact@wamigo.com

How do you change languages?

To change languages, click on the flag symbol corresponding to the language of your choice. Wamigo is available in English, Portuguese, German, French, Spanish, and Italian.

Who is Wamigo?

Wamigo is a team of young and motivated software developers and graphic artists led by Alban Wienkoop.
Keep up with us and our adventures on our blog.

Can I personalize the site’s appearance?

Yes. There’s a rainbow of possibilities: to the left of the Wamigo logo you’ll see a color grid. Click on it to open a palette of color choices. When you’ve found a shade you like, just click on it, then click again to close the palette.